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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mayling Torres

March 19, 2025

5  out of  5
rating by Mayling Torres
"I had an amazing experience working with Brian Veras at State Farm! His professionalism, patience, and deep knowledge made the entire process smooth and stress-free. He took the time to understand my needs and created the best bundle for me, ensuring I got the right coverage at the best value. I truly appreciate his dedication and expertise. If you’re looking for someone who genuinely cares and goes the extra mile, I highly recommend Brian!"
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5star Ent.

March 16, 2025

5  out of  5
rating by 5star Ent.
"I want to express my sincere gratitude to Jann, my State Farm Insurance representative. Jann has consistently provided exceptional service. She initially helped me set up my auto insurance, and recently, she efficiently added my motorcycle insurance. Jann is not only incredibly knowledgeable and efficient, but she's also a genuinely happy and positive person to work with. She makes the often-stressful process of dealing with insurance a pleasant experience. I highly recommend Jann and State Farm Insurance for their outstanding customer service."
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Cindy-Lee Dorcely

March 13, 2025

5  out of  5
rating by Cindy-Lee Dorcely
"Looking for a knowledgeable and responsive insurance agent? Look no further, the Polanco team is amazing, they know all the tips and tricks of the business and they care about their clients needs. Thanks Rey for your amazing service to my clients, I look forward to working with you and your team again in the future."
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Ana Trinidad

March 7, 2025

5  out of  5
rating by Ana Trinidad
"Escarlet es muy profesional y ayuda a sus clientes a resolver los problemas o dudas con el servicio estoy muy contenta con su servicio y amabilidad gracias a ella tengo la mejor experiencia de State farm no me arrepiento del cambio que hice con mi póliza . Gracias , gracias muchas gracias por tu ayuda ."
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Jeanty Barreau

March 4, 2025

5  out of  5
rating by Jeanty Barreau
"Ashley was helpful helped installed my dss device, great customer service"
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Ingrid rios

February 28, 2025

5  out of  5
rating by Ingrid rios
"Ashley is always very helpful. Very attentive and caring. Always willing to help!"
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Myriame Jean

February 26, 2025

5  out of  5
rating by Myriame Jean
"Very good service they were very patient with me and solve my problem on time highly recommended"
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El remii Ramirez

February 21, 2025

5  out of  5
rating by El remii Ramirez
"Estoy sorprendido con Ashlie, Es muy amable y servicial, siempre trata de ayudar con lo más posible y trata de mantener sus clientes satisfechos con su servicio !gracias!🤩"
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ernesto henriquez

February 19, 2025

5  out of  5
rating by ernesto henriquez
"Muy buen servicios sobretodo el de Ashley 🙏🏼"
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Lorena Mendoza

February 19, 2025

5  out of  5
rating by Lorena Mendoza
"Ashley es bien servicial y atente. Siempre me ayuda en cada pregunta que tengo y es muy amable. La recomiendo al 100%."
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Frank Mendez

February 17, 2025

5  out of  5
rating by Frank Mendez
"Hablen con francisco muy bueno ayuda bastante"
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Emanuel Carrasco

February 10, 2025

5  out of  5
rating by Emanuel Carrasco
"Ashley always makes sure my insecurities by the end of the call are long gone and I have no questions left..."
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Katherine Oliva

February 5, 2025

5  out of  5
rating by Katherine Oliva
"I recently called this State Farm office because I needed a quote for a car insurance. I just got a new car so I am unfamiliar with all this insurance talk if im being honest. I was on the phone with an agent named Nilda and her service was great! She speaks Spanish which was great because thats my first language. She made the process of getting insurance seamless. All insurance companies should have people like Nilda. Kind and efficient. Not once did Nilda made me feel like a bother for asking too many questions or needing further explanation. Happy Nilda was able to help me with my needs. Will be for sure sticking with State Farm because of Nilda!"
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marleny de jesus

January 30, 2025

5  out of  5
rating by marleny de jesus
"I just wanted to take a moment to sincerely thanks Francisco for your outstanding service. Your professionalism, patience, and dedication to helping me with all my auto insurance concerns. I appreciate your willingness to answer all my questions and ensure i had the best coverage for my needs. Its rare to find someone as knowledgeable and genuinely caring as you, and im grateful for all your help. I will defenitely be recommending you to friends and family. Thanks again for everything! Best regards, Marleny"
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Paula Rivera

January 27, 2025

5  out of  5
rating by Paula Rivera
"State farm is excellence, staff very respectful knowledgeable and always willing to work with you. Check on Eduardo he is one of greatest agent you will find a State Farm."
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maribel diaz

January 24, 2025

5  out of  5
rating by maribel diaz
"Scarleth Gutierrez is 10/10 very professional and on point with her insurance policy knowledge"
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Lidia Liriano

January 23, 2025

5  out of  5
rating by Lidia Liriano
"I am writing to give Scarleth Gutierrez 5 STARS for the exceptional and highly effective service she provided me earlier today. She assisted me with paying my annual home insurance premium over the phone and she was very professional, courteous, and efficient. I wish her all the best in her career and I look forward to working with her again in the near future! THANK YOU SCARLETH! God bless! - Lidia"
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Judith Romero

January 22, 2025

5  out of  5
rating by Judith Romero
"Sacarle me ayudo bastante ella hiciste un buen trabajo cinco estrellas"
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de66vdgre

January 21, 2025

5  out of  5
rating by de66vdgre
"Muy buen servicio llame para una modificación en mi póliza de auto y casa y Osiris me ayudó con mucho profesionalismo"
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Stacey Meredith

January 21, 2025

5  out of  5
rating by Stacey Meredith
"Francisco From State Farm 🚜 @ The Rey Polanco Office Is Always Willing To Help and Explain Any Questions I May Have About My Insurance Package. Thank U Francisco For All Your Hard Work."
We responded:
"Thank your 5 star review Ms Meredith! We are glad that you are receiving the Service you deserve! Thank you for being a valued State Farm policyholder "
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Chris G

January 18, 2025

5  out of  5
rating by Chris G
"Scarleth Gutierrez is seriously bright & fantastic. In an age where we're stuck speaking to AI and offshore people reading screens on the other side of the Earth for anything that you might need, you know just how great you have it when someone like Scarleth is solving problems and answering questions right off the top of her very bright head in real time. We need a whole nation of people like her, not Ai and not someone sitting in a chicken coop in India. It's good to feel good about doing business with somebody."
We responded:
"Hello Mr Chris G, Thank you for your business and and taking time to give us a 5 Star review! We will certainly share your words with Scarleth as we continue to strive to earn your business with every interaction."
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Chef Alexis

January 10, 2025

5  out of  5
rating by Chef Alexis
"Thanks to Francisco my problem has been resolved, his attention was very courteous, and he was very diligent with attending to my needs and providing the service I needed. Thank you."
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kapry v

December 18, 2024

1  out of  5
rating by kapry v
"They never answer"
We responded:
"Hello Sir or Madam, We apologize for your negative experience. Please leave a message on our voicemail or email us at: customercare@reypolanco.com as we would like to address your concerns and assist you with the Service you expect from us. Thank you, Polanco Team @ State Farm"
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Audio loco Latino

November 20, 2024

5  out of  5
rating by Audio loco Latino
"Bien excelente"
We responded:
"Thank you for your 5 star review and for your confidence!"
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Kerima Colinares

November 12, 2024

5  out of  5
rating by Kerima Colinares
"Scarleth Guiterrez was awesome and found me the best rate for a brand-new car. Thank you!"
We responded:
"Thank you and Colinares for the 5 Star review on Scarleth. We will certainly let her know of your experience. Welcome to State Farm and our Agency! -Polanco Team @ State Farm"