State Farm® Insurance Agent Rey Polanco

"Im a fifty seven year old male, residing in the Bronx..I had been looking for affordable insurance for quite some time, as my insurance got higher my urgency to find a cheaper insurance became priority.. I looked into so many and luckily was directed to Statefarm..Yelissa Mejia was highly recommended by a friend..I spoke to Yelisa multiple times,together we gathered the best package available for my needs..I had many questions and to say I was needy is an understatement...As an unorganized person, I needed assistance from Yelissa many times and within minutes she provided just what was needed..A copy of my policy, a copy of my first cars insurance card, a letter for the motor vehicles, proff of insurance on my second car, A copy of my rental coverage, a quote for my home.. These aforementioned were just a drop in the bucket of what I needed at the last minute multiple times, and belive me, I mean last minute..Last night I encountered an issue with a flat tire and needed assistance with proff of insurance ( this was at about seven p.m).I called Yelissa and she assisted me promptly as she has since day one.. Her flawless professionalism gave me the go ahead and introduce my brother to her...My brother contacted Yelissa and with complete satisfaction he signed a new car policy on with her..We are both extremely satisfied and pleased to be a client of statefarm and continue to work with Ms.Yelissa Mejia..I will definitely bring more clients to Statefarm and direct them to Yelissa, she is an absolute pleasure and always here for our insurance needs..Thank you for your always prompt,courtesy,professionalism.
Regards John Cortese"

"Maria was Great! such an amazing help. Made the process very easy. She’s Very knowledgeable And answered all my questions. She took her time To find a policy that works for me."

"Making the switch over to State Farm was seamless thanks to Scarleth Gutierrez and her friendly and professional approach to customer service. I'm really happy so far with my decision to switch my insurance coverage."

"Maria muchas gracias por tú servicio ere muy profesional Dios te bendiga siempre 🙏 te todos en esa compañía de seguro 👍"

"Encantado con el servicio de Ashlie.
Quede super complacido y contento con la asistencia de ella."

"Maria is great. Excellent service. Ask for her!"

"⭐️⭐️⭐️⭐️⭐️ Exceptional Service When I Needed It Most

After a very frustrating experience with GEICO, I honestly felt defeated. I spent two weeks trying to get help, was given the runaround, submitted all requested documents, and then—right over the holidays—my insurance was canceled without anyone ever reaching out to me. It was stressful, disappointing, and completely avoidable with proper communication.

Then I connected with Scarleth Gutierrez at State Farm, and everything changed.

Scarleth was amazing from the very first conversation. She was patient, knowledgeable, and genuinely caring. She took the time to explain all of my options, helped me find real savings, and made sure I felt confident and supported every step of the way. What stood out most was her professionalism and grace — she treated me like a person, not just a policy number.

I am beyond grateful for her help, especially after such a negative experience elsewhere. If you’re looking for an agent who truly goes above and beyond, Scarleth Gutierrez is the one. She turned a stressful situation into a smooth, positive experience, and I can’t recommend her enough."

"Quiero expresar mi sincero agradecimiento a María Florentino por su trato tan amable y su excelente servicio. fue atenta, paciente y muy profesional"

"Maria was absolutely amazing to work with. She was clear, easy to talk to, and made the entire insurance process so convenient. She was persistent in the best way and truly went out of her way to make sure everything was completed smoothly. I couldn’t have asked for a better experience. Highly recommend!"

"Excelente servicio sus empleados tienen un trato muy amable en especial Francisco un agente de esa oficina excelente profesional y excelente persona , siempre dispuesto a ayudar gracias por todo"

"Maria F has been a Gem at Statefarm Ray Polanco for the past dew months. Ive called with all types of questions. And she always have the answer! 5 star service for Maria! 5 star service for Ray Polanco"

"Great place to do business with, very professional and courteous, definitely recommend."

"Smooth and helpful process with Maria! Thankful for her help and assistance in our renters insurance."

"Si necesitan alguien con buen sentido del humor y que le va ayudar en todo lo que sea por favor pregunten por (maria) tuve el placer de conocerle y por el momento creo que es la mejor de la mejor gracias por el trato agradecido siempre!"

"Ashley fue muy profesional me ayudo a conectar un descuento la recomiendo al 100%, excelente servicio al cliente"

"I feel I pressed the easy bottom with the security on knowing my agent is taken care of me as a NY State driver. “ follow the rules of the road”"

"Quiero agradecer a María Florentino del grupo State Farm Rey Polanco por su excelente servicio y atención. Fue muy amable, profesional y siempre estuvo pendiente de cada detalle durante todo el proceso. Su seguimiento fue constante y me ayudó a resolver todo de manera rápida y clara. ¡Definitivamente recomiendo su servicio al 100%!"

"Quiero expresar mi sincero agradecimiento a María Florentino del grupo State Farm Rey Polanco por su trato tan amable y su excelente servicio. Desde el primer momento fue atenta, paciente y muy profesional. Se tomó el tiempo de explicarme todo con claridad y me acompañó en cada paso del proceso con una actitud realmente encantadora. Da gusto recibir una atención tan humana y dedicada. ¡Gracias, María, por tu excelente trabajo y por hacer todo con tanto cariño y compromiso!"

"Thanks to Maria Florentino for her amazing customer service on point with everything keep up the great work"

"I had the pleasure of dealing with Ms. Ashlie Rodriguez at this agency, and I must say she was extremely polite and highly professional. She clearly knows what she’s doing. In my case, I needed urgent help and thought it might take at least two days, but to my surprise, Ms. Ashlie resolved my issue in less than an hour."

"María brindó un servicio excepcional. Fue muy atenta, eficiente y siempre mostró una actitud amable y profesional. Se aseguró de que todo saliera perfecto y superó mis expectativas. ¡Altamente recomendada!"

"Maria was and amazing help, she clarified the confusion that I had and made the entire process super easy. She was very understanding and patient with me. Overall an amazing employee and helper !!!!"

"I just want to thank scarleth for helping me. She made the process of transferring plates and updating my insurance for my new car so easy and quick. She even went out of her way to make sure all my discounts were applied. Thank you so much!!!"

"Scarleth helped me understand different coverages and helped me find the right policy form. Thank you so much scarleth"

"Maria was very helpful 100% recommend easy working with her for sure!"